Scam And Fraud Awareness
Awareness helps you protect your identity and your money, and stay safe online. Keep reading to learn how to spot scams and what to do if you suspect that you've been scammed.
Personal information you must never share
- Your Kuda password, passcode and transaction PIN.
- Your card PIN and CVV (the three-digit number on the back of your debit card).
- Your Pay ID.
How we may contact you off your Kuda app
Emails
All emails from us will always come from addresses that end in ‘kuda.com’ e.g. kuda.com, news.kuda.com and alerts.kuda.com. We may send the following messages to the email address linked to your Kuda profile:
1. Transaction alerts
These include debit and credit alerts, savings alerts, gift card codes, electricity meter tokens and stock trading alerts
2. Announcements
These include app update announcements, promotional messages, new feature alerts, downtime updates and maintenance updates
3. Device change
We sent you this message as an update whenever you sign in to your Kuda account on a new device.
4. Password change
We send you this when you request a password change on your Kuda app or app.kuda.com.
5. Account statement
We send you your account statement as a spreadsheet or a PDF document whenever you request it on your Kuda app.
SMS
1. Phone number confirmation
We send you a code to confirm that the phone number you're adding to your Kuda profile is yours.
2. BVN confirmation
We send you a code to confirm that the BVN (Bank Verification Number) you're linking to your Kuda profile is yours.
3. Card payment confirmation
We send you a code to confirm any card payment you’re trying to make.
4. Overdraft marketing and repayment reminders
We may send you messages if you’re eligible to take an overdraft, and messages reminding you about repayment if you take an overdraft.
Please, note that every SMS we send you will have a clear and consistent sender name - Kuda.
Phone Calls
We may call you to follow up on a complaint or transaction dispute, to give you important information about your Kuda account, to share a survey with you, or just to check up on you.
If you receive a call from us, we'll tell you who is calling and why we're calling, and we'll never ask you for confidential account details like your password, passcode, transaction PIN, card CVV (the three-digit number on the back of your debit card) or your Pay ID.
Please, look out for spam social media accounts that pretend to be Kuda.
