Scam And Fraud Awareness
Awareness helps you protect your identity and your money, and stay safe online. Keep reading to learn how to spot scams and what to do if you suspect that you've been scammed.
Personal information you must never share
- Your Kuda password, passcode and transaction PIN.
- Your card PIN and CVV (the three-digit number on the back of your debit card).
- Your Pay ID.
How we may contact you off your
Kuda app
Emails
All emails from us will always come from addresses that end in ‘kuda.com’ e.g. kuda.com, news.kuda.com and alerts.kuda.com. We may send the following messages to the email address linked to your Kuda profile:
1. Transaction alerts
These include debit and credit alerts, savings alerts, gift card codes, electricity meter tokens and stock trading alerts
2. Announcements
These include app update announcements, promotional messages, new feature alerts, downtime updates and maintenance updates
3. Device change
We sent you this message as an update whenever you sign in to your Kuda account on a new device.
4. Password change
We send you this when you request a password change on your Kuda app or app.kuda.com.
5. Account statement
We send you your account statement as a spreadsheet or a PDF document whenever you request it on your Kuda app.
SMS
1. Phone number confirmation
We send you a code to confirm that the phone number you're adding to your Kuda profile is yours.
2. BVN confirmation
We send you a code to confirm that the BVN (Bank Verification Number) you're linking to your Kuda profile is yours.
3. Card payment confirmation
We send you a code to confirm any card payment you’re trying to make.
4. Overdraft marketing and repayment reminders
We may send you messages if you’re eligible to take an overdraft, and messages reminding you about repayment if you take an overdraft.
Please, note that every SMS we send you will have a clear and consistent sender name - Kuda.
Phone Calls
We may call you to follow up on a complaint or transaction dispute, to give you important information about your Kuda account, to share a survey with you, or just to check up on you.
If you receive a call from us, we'll tell you who is calling and why we're calling, and we'll never ask you for confidential account details like your password, passcode, transaction PIN, card CVV (the three-digit number on the back of your debit card) or your Pay ID.
Social media
Please, look out for spam social media accounts that pretend to be Kuda.
WhatsApp Messages
We sometimes send overdraft repayment reminders through WhatsApp, but we never use WhatsApp for customer support. There is no public Kuda WhatsApp number.
Common payment scams
- A text or WhatsApp message, a tweet or an email warning that your account will be closed unless you click or tap a link to update your account information.
- A text or WhatsApp message, an email or a phone call asks you to pay to get a Kuda Overdraft.
- A text or WhatsApp message, a tweet, an email or a phone call asks you to share confidential account details like your password, passcode, card PIN, CVV or Pay ID.
- A merchant or vendor you’ve never done business with asks you to pay before receiving your order.
How to spot a scam email
Generally, any text message, email or phone call about your Kuda account that you cannot confirm is from us is definitely dangerous and must be ignored.
If you are in doubt about any text message, email or phone call, please call 0700022555832 or send an email to fraud@kuda.com or help@kuda.com before taking any other action
How to identify a scam
- Spelling errors in a text or WhatsApp message or email claiming to be from your bank.
- A strange link in a text or WhatsApp message or email eg. nameofbank.agent.direct-link.com.
- The sender ID of a text message is a random phone number (instead of your bank’s name).
- A text or WhatsApp message, email, phone call or social media post urging you to make a payment or investment quickly.
What to do if you suspect that you’ve been scammed
If you’re not sure about any transaction on your account or you suspect you have been scammed, please call 0700022555832 or send an email to fraud@kuda.com or help@kuda.com immediately
Don't post details of suspected scams or suspicious transactions on social media because we will not be able to respond to you there for security reasons. Instead of posting on social media, reach out to us directly by phone or email, or chat with us on your Kuda app.
If you report a suspicious transaction or a suspected scam, we may restrict your account temporarily to protect your money while we investigate your report
